Partner
Job
Field Service Representative
| Date | 04 Feb - 06 Mar, 2010 |
| Company | Boeing (China) Co., Ltd. |
| Company Info | Boeing is an equal opportunity employer supporting diversity in the workplace. |
| Location Country | China |
| Location City | Guangzhou, China |
| Salary |
| Education |
| University / College Degree |
| Required Skills |
| Competencies • Must show demonstrated knowledge of transport airplane systems and structures through all ATA chapters. • Must be proficient in English (written and verbal technical communication) and possess computer skills; specifically Windows-based Excel, PowerPoint, Word, Project, etc. Proven ability to serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction. • Must be a team player, working with Boeing airline customers, as well as suppliers and Boeing home organizations. Occasional domestic and international travel is required. • Must be willing to work at any hour; any length of time; i.e., on-call 24 hours per day and 7 days per week as the job requires, and accept additional tasks and duties as assigned by base manager. • Must exhibit a high level of honesty and integrity. In short, a qualified candidate must have proven experience working in the airline maintenance and operational environment. Strong engineering background and knowledge of airline line and/or overhaul maintenance is required. A qualified candidate must be an excellent communicator, able to work under pressure, and be comfortable working ALL aspects of airline customer support; i.e. from handling emergency technical problems, to coordinating on-site support visits, social functions, etc. Education • Bachelor’s degree (or higher) required in Aerospace Engineering and/or Technology. Regulatory Avionics or Airframe/Powerplant licenses desirable. • Exhibit an outstanding customer service attitude. Be flexible to changing schedules and requirements. • Proficient in both English and Chinese spoken and written. • Strong organizational and interpersonal skills. • Effective multi-tasking ability, and able to meet tight deadlines. • More than five years of related experiences is required. Security Clearance Requirements: No security clearance required |
| Job Description |
| Job Description Provide on-site company representation and technical support to Boeing customers based in Guangzhou, People's Republic of China. Ensure excellent customer relationships and initiate corrective action to ensure customer satisfaction with company products and services. Daily responsibilities include, but are not limited to: 1. Utilize multi-disciplined technical expertise and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action. 2. Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical on-the-job training and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues. 3. Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services. 4. Provide technical and operational product data to Boeing organizations. 5. Other duties and responsibilities as required by management. This requisition is an international, locally hired position. Candidates must be legally authorized to work in the country where the position is located. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll. Relocation benefits if indicated may be limited to in-country moves and may not be available for overseas relocation. Details are included above. *** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules. *** |
| Contact Info |
| To view a detailed job description and apply online, please visit boeing.com/internationalcareers and click on Req # “10-1001942”. |
北京市金桐西路10号 远洋光华国际 AB座6层
The Office Park, Tower AB, 6th Floor No. 10 Jintongxi Road, Chaoyang District, Beijing, 100020 PRC
Tel: (8610) 8519-0800 Fax: (8610) 8519-0899
E-mail: amcham@amchamchina.org Website: www.amchamchina.org