AmCham China Hosts 24th Annual Human Resources Conference

The conference began with welcome remarks from President of AmCham China Michael Hart. In his speech, he expressed gratitude to the sponsors for their generous support and identified the key themes of the summit, including industry trends, employee engagement, AI technology, transformation, innovation, and diversity, equity, and inclusion (DE&I). He also introduced the leadership of AmCham’s HR Committee. The HR Committee is Co-chaired by: Chairse Le from Schneider; Michelle Zhang from Pfizer; Charles Shao from Korn Ferry; Annie Wang from Bayer; and Janet Chen from Microsoft.

The first keynote speech titled “The Age of AI” was delivered by Roan Kang, General Manager at Microsoft Greater China. Kang provided an overview of AI from various perspectives such as machine learning, deep learning, and generative AI, which helped the audience understand the background of AI technologies like ChatGPT. He highlighted the convergence of three trends: vast amounts of data, computing power, and language models. He also discussed the capabilities of large language models, their potential in understanding human language, predicting next sentences based on context, and performing complex tasks. He finished by sharing insights into Microsoft’s AI development, including the automatic generation of outputs based on users’ needs and the introduction of GitHub Copilot in HR applications such as People Profile, Performance Enablement, and Total Talent Marketplace.

The first panel discussion of the day, “Executive Dialogue: The Impact of AI and Technology Innovation on the Future of Business” featured notable speakers including Guoxing Li, Co-Founder and CEO of Moka; Joanna Mao, Deputy Managing Director at United States Information Technology Office (USITO); and Robert Xiao, Director of The Economist Intelligence Corporate Network. The panelists provided an overall perspective on AI and technology, emphasizing its potential to eliminate repetitive tasks, identify potential customers, predict and analyze marketing data, and connect producers with customers. They discussed how AI can improve work efficiency, reduce costs, and create opportunities for HR through automated report generation, AI-assisted recruiting processes, and data analysis. The panel also addressed data-related challenges and the importance of data security regulations in managing potential risks. They highlighted the significance of open communication with stakeholders, control of data quality, and encouraging employees to embrace AI technologies in the workplace. The panelists concluded that while AI may replace certain jobs, human communication skills will remain essential in the foreseeable future.

The second panel discussion, “The Role of HR in Driving Organizational Transformation and Innovation,” was moderated by Annie Wang, HRVP at Bayer, Greater China and APAC, and Co-chair of the AmCham China HR Committee. The panelists, including Laura Wei, Executive President at TAL Education Group; Julia Xu, Head of Human Resources and School Operations at YCYW Education; and Sherry Li, Partner and General Manager at ProHR International Beijing, began by defining transformation and innovation. They emphasized the importance of HR as a stabilizer, advocator, and destructor in supporting organizational change. The panelists highlighted HR’s role in achieving clarity, connecting employees, monitoring transformation processes, fostering a growth mindset, and driving organizational alignment. They emphasized the need for HR to create a communication platform, integrate digital tools, and build performance review systems that align with employee needs. The panelists also provided advice for HR professionals, emphasizing the importance of investing in personal growth, establishing credibility, and being frontline champions for organizational change.

The CHRO Roundtable, titled “How to Enhance HR Efficiency Management in the Post-Pandemic Era,” was moderated by Michelle Zhang, Head of HR at Pfizer China. The panelists, including Rebecca Liu, Vice President for People and Organization at Mars Wrigley China; Sunny Sun, Managing Director of Bernard Controls China, HRD at Bernard Controls Asia; and Phoebe Zhao, Human Resources Director of United Family Healthcare, discussed the changes brought about by the COVID-19 pandemic. They shared strategies implemented in the post-pandemic era, such as adopting automation and digitization, implementing efficiency advancement programs, and embracing flexibility and agility in the workplace. The panelists emphasized the importance of balancing budget control with other priorities, investing in local workforce, and nurturing a workplace culture of fairness. They highlighted the need for HR to act as a compass, focusing on what can be controlled and making a positive difference in HR management.

Charles Feng, Senior Partner at TAHOTA Law Firm, delivered the event’s second keynote speech on “The Compliance Strategy of MNCs under Data Compliance Requirements.” In his remarks, Feng discussed major issues in data compliance, including laws, regulations, and standards. He highlighted the principles of personal information protection and provided insights into cross-border data transfer. Feng also addressed the implications of data compliance for HR management, focusing on topics such as notification and consent, responsible persons and organizations for personal information protection, applicable scenarios, entrusted processing, and employees’ rights regarding the deletion of personal information.

The conference concluded with a panel discussion on “Diversity and Inclusion: Unlocking the Power of Differences in Business Success.” Moderated by Charise Le, Executive Vice President & Chief Human Resources Officer at Schneider Electric, and Co-chair of the Chamber’s HR Committee, the panelists Melody Xu, Head of HR at HP Greater China; Maria Yin, HRVP at Universal Beijing Theme Park and Resort; and Dan He, Deputy Secretary General of The Beijing Starbucks Foundation and Senior Social Impact Manager of Starbucks China discussed the principles of diversity, equity, and inclusion (DE&I). They emphasized the significance of diversity in business success and the importance of listening to employees and implementing radical approaches. The panelists shared initiatives such as cohesion-building events, programs for women’s leadership development, and support for employees with disabilities. They discussed integrating disabled individuals into the workforce and the positive impact of DE&I on retention and social value. The panelists highlighted the need for KPIs and the use of ESG strategies to analyze social value.

In his closing remarks, President Michael Hart expressed appreciation for the speakers, panelists, sponsors, and guests for their support throughout the conference. He reviewed the key points from each session and emphasized the future challenges that lie ahead. Hart extended his gratitude to the HR committee, Chamber Vice President Claire Ma, and the AmCham China team for their contributions to the successful event.

AmCham China’s 24th Annual Human Resources Conference provided valuable insights into the future of HR management, with a particular focus on the impact of AI, technology innovation, transformation, and diversity. The event facilitated meaningful discussions among industry experts and HR professionals, offering a platform for knowledge sharing and networking opportunities.

If you’re interested in learning more about AmCham China’s HR Committee and how to get involved, email Lisa at lyuan@amchamchina.org