ECARX Realizes Fully Digital Operations
By Phil Zhou
The pandemic has forced companies across sectors to accelerate digital transformation. In this exclusive for the AmCham China Quarterly, Phil Zhou from automotive intelligence firm ECARX discusses how the organization has fully realized its digital capabilities and outlines the advantages gained.
Photo courtesy of ECARX
Combine company processes with agility, intelligence, and automation to build operational models that delight consumers while also improving business performance.
Digitalization is at the core of all ECARX operations. The pandemic has challenged the traditional model of operations and accelerated the progress of digital transformation. At ECARX, our utilization of real online collaboration, business intelligence, and data security illustrate how digital operations can empower the business and enhance efficiency in an increasingly Volatile, Uncertain, Complex, and Ambiguous (VUCA) world.
Real Online Collaboration: More than a Messenger
To protect the health of employees during the pandemic, ECARX worked to minimize both travel and gatherings. As work-from-home became the new normal, efficient online collaboration became critical. In response to this, ECARX launched a customized collaboration tool named “Hi ECARX.” Hi ECARX is an internal communications platform that provides highly interactive multi-person collaborative documents and online meetings with customizable virtual backgrounds, beauty filters, and AR-avatar functions to help employees collaborate and communicate with their teams remotely. Moreover, the establishment of an internal community called “Say Hi” was crucial. The community works to promote engagement between colleagues with the sharing interesting or funny moments during work or daily life. The aim of Say Hi was to keep employees connected and reduce anxiety during a stressful time period.
We fundamentally believe that collaboration tools based on advanced collaboration concepts truly improve operational efficiency. Hi ECARX follows an “All-in-One” collaboration concept. In addition to basic functions like as instant messenger (IM), calendar, email, meeting functions, live broadcast, document sharing, and Wiki pages, the platform also utilizes iPaaS to integrate over 50 third-party applications. Additionally, all of these application’s system information can be aggregated within Hi ECARX. As a result, employees do not need to individually locate each application or toggle between systems. When looking for information, employees can simply search in Hi ECARX to easily locate what they require.
Hi ECARX also helps to eliminate the obstacle of multi-language communication. The system provides automatic translation for IM, meetings, and documents. The aumatic translation function has enabled our 2,000 employees across the globe to easily communicate in their native language, increasing not only efficiency but also facilitates better cross cultural understanding and respect.
“Given the pandemic’s evolving situation, traditional decision-making processes, which had typically required face-to-face meetings, are changing.”
Business Intelligence: Data-based Decision Making
Given the pandemic’s evolving situation, traditional decision-making processes, which had typically required face-to-face meetings – are changing. In the new environment, operations teams must ramp-up and adapt quickly, and optimizing an online business management system is one of the most important initiatives within digital transformation.
For instance, a set of budget planning tools and execution dashboards were published in the beginning of 2022. The dashboards show a panoramic view of spending trends over time by teams, products, and projects compared against the original investment plan. It supports each level of the management teams, by keeping them focused on the most significant indicators. These leading indicators are provided in real-time via online tools to ensure each function is moving towards their goal as planned. Actionable insights are available anytime, inspiring leaders at each level to make data-based decisions, whilst multi-dimensional facts are connected logically, enabling action owners to align with stakeholders as progress is made.
Data Security: The Guardian of Digital Operations
As digital operations move increasingly online, further challenges to network and data security are emerging. To combat this issue, ECARX acted to improve the company’s security capability in the following ways:
- Integrated management of multiple network security layers: Installed multi-level WAF/ anti-DDoS, host security, and fortress deep defense. Detailed DLP (Data Loss Prevention) policies, supervision, and auditing to prevent data leakage risks.
- Ensured security monitoring and quick response: Collected and release security incident information in a timely manner through various security monitoring platforms to ensure effective handling of security incidents.
- Enhanced employee safety awareness: Completed multiple safety awareness training sessions to ensure both a high pass rate on security tests and that employees can effectively mitigate data security risks.
The combination of multi-level security management, response monitoring, and awareness enhancement, is the key to ECARX’s security capabilities and realizes the security guarantee under digital operations.