Human Resources is the Key to Unlock Digital Transformation
By Vivian Liu
In a piece for the AmCham China Quarterly, ECARX’s Chief Human Resources Officer and member of AmCham China’s Women’s Advisory Council, Vivian Liu, shares her insights on the opportunities arising from digital transformation, why digitalization is critical for Human Resources (HR), and how enterprises can maintain a future-oriented approach.
In the future, I firmly believe the automobile will be an intimate, and smart, partner in our work and life. An automobile is more than a mode of transportation; it is an intelligent robot that taps into the benefits of intelligent technology. The core vision and goal of ECARX is to provide people with smart, safer mobility.
The Digital Transformation Boom
With the COVID-19 pandemic still ongoing, some enterprises are floundering to overcome economic woes. However, others are concentrating on digital business are seeing linear development despite this pandemic. Over the past two years, ECARX HR team has been actively working on improving internal procedures, implement digital transformation, and adhere to an employee-oriented People Strategy. We have launched nine successive modules of digital products initiating a journey of digitalization and providing a more efficient and convenient experience for employees via online, automated, and intelligent processes, all the while increasing work and organizational effectiveness and lowering operational costs and reducing legal risks. Of those nine digital modules some have included: applying AI to onboarding information collection; digitizing performance management; online payroll integration; and smart reimbursement service eliminates the need for employees to pay any travel expenses out of their own pocket. We are establishing “Self Service Culture” which assists employees to take curiosities to learn, to adapt, and to explore. Along with these latest launched modules, I am excited to say that we are in the course of developing several foresight digital HR projects, including a HR one-click information dashboard and a personnel efficiency analysis. It is an exciting time, as technological empowerment has enabled truly unlimited possibilities.
The most recent outbreak of the pandemic has pushed businesses to accelerate their digital transformation and make their business models more agile. In such an ever-changing business environment, all enterprises must undergo digital transformation, and only in the digital economy can all organizations achieve fast growth. For example, the manufacturing industry must experience a transformation toward digitalization. The supply chain industry needs to use digitalization to help it discover more supply needs. Digitalization is also critical for HR. The countless data in the enterprise are like different types of pearls with its different brilliance. Their insides and outsides are both valuable, and HR is the line to thread the needle of the scattered pearls, so to maximize their value and decorate them as a necklace with deep insights.
To promote the digital transformation of enterprises, HR should first become a digital advocator.
Vivian believes that digitalization request HR holds high standards to utilize organizational data. “Before digital transformation, HR must be capable to deal with data in effective, HR should first turn itself into a data user, e.g. speak new initiatives by providing thoughtful data, make critical decisions based on completed data, optimize hiring process based on quality analysis etc. We can bring more value to biz when we comfort C&B analysis, performance analysis, Head Count analysis, engagement analysis etc. We should sort, classify and compare the analysis results, and finally form an interpretation report. If these data are used well, it can help our business department to understand and evaluate human capital in efficient and dive deep organizational effectiveness in precise, this allows HR to make a greater business impact through Human Capital Biz Analyze, so to improve business competitiveness, increase customer satisfaction, accelerate enterprise development, and of course, improve the happiness of employees. In addition, we should work as a data driven HR instead of just talking about personal suggestions and opinions as in the past.
Culture is the Bedrock of Transformation
As enterprise-wide digital transformation is gaining steam, approximately 70% of enterprises still fall short of their goals. This can be mainly attributed to the fact that the change in tools and operational techniques makes it more challenging to achieve the business growth rewards brought about by technology transformation if organizations and people with the operational tools at the operational level remain static.
Both corporate culture and organizing ability need to be upscaled to make business transformation a reality. A culture of high standards is protective of all the ‘invisible’ but crucial work that goes on in every company. That culture needs to move past the conceptual phase and really be adopted by employees at large. When a solid corporate culture is in place, then a business can transmute and transform in a variety of ecological settings. That is why it is imperative high standard should be applied not just to culture, but also to a collection of behavioral patterns in larger cultural and ecological context.
The Founder of Amazon, Jeff Bezos once said, “Most decisions should probably be made with somewhere around 70% of the information you wish you had.” I endorse that belief, and its part of the rationale behind our “Think Big, Act Bold, Stay Vigorous” talent strategy. The reason why ECARX employees have a spirit of subversion and innovation derives from our cultural DNA – everyone is eager to believe in and pursue it. Ultimately what we are trying to promote is simple: maintain high standards of customer service, accept errors with an open mind, adopt a long-term perspective, and overcoming prejudice.
Humanized Science and Technology
Beyond using innovative technology and profound accumulation to help the industry effectively improve R&D and productivity, we are deeply committed to environmental protection and corporate social responsibility at ECARX. We have always worked to successfully execute a sustainable development plan and promote a charitable direction for social development via humanized science and technology.
Since 2021, we have partnered with the Chi Heng Foundation to help students in remote mountain locations to upgrade campus hardware by donating teaching equipment and necessities. Additionally, we host a charity event called “Love Relay” which raises money to improve academic environment and facilities to several schools in Zhoukou, Henan Province, and we are proud of the ECARX employees who have volunteered online teaching of public lectures and science courses to remote side students.
ECARX will continue to work actively with customers, business partners, and domestic and international charitable organizations to improve the lives of those in need, aid in children’s basic education, promote charitable social services, and dedicate unwavering efforts to build a more sustainable future for China.