Website Shorelight

Shorelight focuses on international/transnational education and a unique student experience. Our diverse and talented team is made up of passionate change-makers who think entrepreneurially and act collaboratively.

Job Title: Enrollment Service Advisor, Guangzhou China

Essential Functions

  • I-20 and Visa Preparation
    • Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
    • Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
    • Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights
  • Pre-Departure Process and Activity Management
    • Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
    • Participate with the planning and implementation of pre-departure events (online and offline)
    • Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure
    • Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
    • Work with recruitment, students and agencies to ensure clarity on-time arrival of students to campus for orientation
    • Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase
  • Data Analysis and Reporting
    • Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
    • Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
    • Be the point of information and clarity on all conversion activities and student status
    • Maintain a database of respective sub-regional students to track their status and progression to enrollment
  • Stakeholder / Student Family Engagement and Management
    • Manage and maintain regional agent/student online enquiry platforms
    • Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
    • Maintain a database of assigned students to track their status and progress toward arrival
    • Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)

Minimum Qualifications

  • Experience living, working, or studying overseas preferred
  • Proficient in writing and speaking English and Mandarin
  • Working knowledge of Microsoft Office (Word, Excel, Power Point)
  • Must possess excellent verbal, written and interpersonal communication skills
  • Must be self-motivated and able to work effectively in a team environment
  • Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
  • Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
  • Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
  • Must possess ability to receive constructive feedback and demonstrate accountability
  • Must possess critical thinking, problem solving skills and good judgment
  • Working knowledge of CRM software, eg Salesforce, preferred
  • Prior Education Sales/Enrollment experience preferred

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