Senior Operations Director/Operations Director

This position has four main areas of accountability: internal operations, HR function, member services program and corporate governance.

• Manages the work of Operations Division, including, HR, Finance, Administration, etc.
• Ensures effective design and implementation of Operations Division working plan to meet agreed targets.
• Identifies critical capacity requirements and needs of AmCham China workforce as well as leadership capacity and takes the necessary steps to address the needs and strengthen the organization.
• Review of accounting and administrative controls and financial statements with management personnel.
• Establishes system controls and develops procedures to improve existing finance systems.
• In consultation with AmCham leadership, prepare and oversee execution of the annual forecast and annual budget, including monthly reporting to senior management and the Board of Governors.
• Oversee and ensure timely and accurate audit compliance and reporting in accordance with Chinese requirements.
• Oversee and ensure timely and accurate tax compliance and reporting in accordance with Chinese requirement
• Daily approval and oversight of all financial transactions, invoices, and contracts; review the details of monthly report and prepare quarterly report
• Recruitment, establishing and overseeing implementation of HR policies
• Manage compensation policy (salary establishment and management and bonus plan development).
• Provide advice to department heads and employees in terms of HR policies, practices and compliance.
• Implement and improves AmCham China’s performance management system
• Train and supervise AmCham staff and ensure that administrative procedures are in place and followed.
• Assess the needs of a business, overseeing internal training program to enhance the effectiveness of the workforce
• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
• Overseeing AmCham’s visa service, medical benefit program, and other value-added services offering.

• Master’s degree in business management/administration, or operation preferred
• Proven leadership skills to manage human and financial resources; ability to inspire and motivate staff and external partners.
• Demonstrated experience in implementing the strategic plans; High level negotiation as well as interpersonal and influencing skills and the capacity to develop and maintain strong relationships within AmCham China’s.
• Good oral and written communication skills in English and Mandarin
• Strong Problem-Solving Skills; Adaptable to Change; Driven to Achieve Results; Exceptional Coaching Skills; Strong Decision Making, Action Planning, and Prioritization Skills
• Ability to Demonstrate Exceptional Organization and Planning Skills